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PDM Engineer

Hiring Team
Full-time
On-site
Germantown, Wisconsin, United States

Overview

Technical and Creative | Serve as an internal consultant to clients

 

At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a ‘can-do' attitude. As we expand, our determination and focus to drive innovation and new product development continue to be among our top priorities. 

We value our team’s creativity and communication as this is truly a company of growth and progression. This role will allow you to exercise your technical abilities while engaging with clients pre and post sales regarding SOLIDWORKS PDM products and implementaion. You will also searve as a technical resource providing training sessions. 

For the right candidate, motivation and a desire to learn will make you successful and can make your career within the company sore. You might enjoy a position that allows you to be face to face with the sales team, teaching others about Soildworks products while getting creative in the software. If a position where no 2 days look the same sounds of interest for you, this might be a good role for you. 
 
Our robust benefits package includes:
  • PTO (holiday, sick, vacation)
  • Medical/Dental/Vision/Life insurance 
  • 401k

Responsibilities

  • Provides mentorship for the PDM Applications Engineers including coaching and development, interviewing, and other duties as needed
  • Works with PDM team to report project status and collaborate on problem solving
  • Trains, mentors and serves as a role model for PDM Applications Engineers in the areas of software capability, technical knowledge, and general customer interaction
  • Recommends new processes and procedures for the PDM team to streamline product implementation, functions, improve efficiencies and increase quality of service
  • Partners with the PDM Product Manager to support pre and post-sales efforts. Analyzes customer needs and makes recommendations leading to the most efficient use of SOLIDWORKS PDM solutions
  • Coordinates and executes the installation of the software and the technical service for customers
  • Provides Level 3 (highest level) technical support in person and via phone.
  • Provides technical training and consulting to customers regarding high level questions or concerns related to PDM implementation
  • Develops excellent relationships with SOLIDWORKS technical support, leadership and partners
  • Helps to prepare PDM Applications Engineers to meet annual PDM certification requirements

Qualifications

  • 2 or 4-year degree in Mechanical Engineering, related engineering field or Information Technology
  • High level experience with Microsoft SQL standard database software
  • 2+ years of professional PDM experience highly preferred
  • Previous leadership experience highly preferred
  • Prior technical support experience in networks administration and/or software related field
  • Understanding of engineering processes and terms
  • Effective written/oral communication skills. Outstanding presentation skills
  • Customer focused approach. Skilled at problem solving, basic project management and basic negotiation
  • Clear understanding of computer networking and hardware
  • Ability to travel locally and in the region

GSC is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

 

 

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